سياسة الاستبدال و الإسترجاع

Return Policy: 1. The request for exchange must be made within one business day from the date of receiving the request. 2. To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before exchanging to ensure its safety. The consumer bears the shipping cost if they want to exchange the product, and in international exchanges, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not allowed to exchange the product in the following cases: 1. If the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2. If a defect appears in the product due to poor handling by the consumer. 3. When adding a product from outside the site. 4. Products excluded from exchange: roses, chocolates, and cards. Return Policy: 1. The amount or part of it cannot be refunded in the following cases: * Recipient refused to receive the gift. * Any incorrect information provided by the buyer. * The recipient of the gift is not present or delayed in receiving for 15-10 minutes. * When starting to prepare your order. 2. To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before returning to ensure its safety. 3. The consumer bears the costs of the return process, and in case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. 4. The amounts deducted by the bank (2.5% + 15%) will be deducted. 5. The customer bears all shipping costs and fees if they want to exchange or return the product, and shipping costs and fees will be deducted from the refunded amount. The consumer is not allowed to return the product in the following cases: 1. If the product was manufactured based on the consumer's request or according to specifications set by the customer. 2. If a defect appears in the product due to poor handling by the consumer. 3. When adding a product from outside the site. 4. Products excluded from return: roses, chocolates, and cards. 5. If the order was made via Tabby or Tamara, 7% + 15% will be deducted from the order amount. 6. If the order was made via Mada or Apple Pay, 2.5% + 15% will be deducted from the amount.